Terms of service

Last updated: May 10, 2026

Welcome to VONKO. These Terms of Service (“Terms”) govern your access to and use of the VONKO website, online store, product pages, checkout, customer account features, customer support channels, and related services made available by VONKO (“VONKO”, “we”, “us”, or “our”).

By accessing our website, browsing our products, placing an order, creating an account, contacting us, or otherwise using our services, you agree to these Terms. If you do not agree to these Terms, you should not use the website or place an order.

These Terms should be read together with our Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, and Warranty Policy, where applicable.

1. Eligibility and Permitted Use

You may use this website only in compliance with applicable law.

By using the website or placing an order, you represent that:

• you have legal capacity to enter into a binding agreement;
• any information you provide is accurate, current, and complete;
• you will use the website only for lawful purposes and genuine shopping, support, or informational use;
• you will not misuse the website, interfere with its operation, or attempt to access systems or data without authorization.

If you use the website on behalf of a company or other organization, you represent that you have authority to bind that entity to these Terms.

2. About the Website and Our Products

VONKO operates an ecommerce website offering intelligent home cleaning products and related accessories, including robot vacuum cleaners, robot vacuum and mop products, auto-empty cleaning systems, charging docks, replacement parts, consumables, and related product bundles.

Product images, videos, descriptions, performance statements, availability notices, specifications, and pricing are provided for general commercial information. We aim to keep them accurate, but product packaging, color appearance, software features, included accessories, specifications, bundles, or availability may vary over time.

We may update, discontinue, replace, or modify products, specifications, bundles, promotions, and website content at any time, subject to applicable law and existing customer rights.

3. Orders and Contract Formation

Your submission of an order is an offer to purchase. After you place an order, you may receive an order confirmation email acknowledging receipt. This acknowledgement does not necessarily mean that your order has been accepted.

A binding sales contract is formed only when we accept your order and process it for fulfillment.

We reserve the right, to the extent permitted by law, to refuse, cancel, or limit any order, including in cases involving:

• suspected fraud, abuse, or unauthorized activity;
• pricing, listing, or technical errors;
• product unavailability or inventory mismatch;
• shipping restrictions or legal compliance concerns;
• abnormal resale behavior or misuse of promotions;
• incorrect or incomplete customer information.

If we cancel an order after payment has been authorized or captured, we will refund the applicable amount using the original payment method unless otherwise agreed or required by law.

4. Prices, Taxes, and Payment

Prices displayed on the website are shown in the currency indicated on the page or at checkout. Unless expressly stated otherwise, taxes, duties, shipping charges, and other fees may be calculated separately at checkout.

You are responsible for providing valid payment information and for ensuring that you are authorized to use the selected payment method.

Payments are processed through Shopify-supported checkout and payment service providers. We do not store full payment card details directly on our website.

We reserve the right to correct obvious pricing, listing, or typographical errors. If a material pricing error affects your order, we may contact you with updated information or cancel the order and issue a refund where appropriate.

5. Shipping and Delivery

Shipping methods, delivery regions, estimated dispatch times, and shipping fees are described at checkout or in our Shipping Policy.

Any delivery timeline provided by us is an estimate unless we explicitly state otherwise. Actual delivery may be affected by carrier constraints, customs processing, local delivery conditions, weather, public holidays, remote-destination handling, stock delays, address issues, or events beyond our reasonable control.

You are responsible for providing an accurate and complete shipping address and for receiving the shipment when delivered.

Risk of loss or damage passes according to applicable law and the delivery terms stated at checkout.

6. Returns, Cancellation, and Withdrawal Rights

Our commercial return rules are described in our Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that apply under the law of your country or region. Where you are legally entitled to cancel or withdraw from a distance purchase, that right remains available notwithstanding anything else in these Terms.

If you believe you are entitled to cancel, withdraw, reject goods, or request a refund under applicable law, please contact us promptly through our Contact Us page or by email at service@vonkolife.com.

7. Legal Guarantees and Commercial Warranty

Nothing in these Terms excludes or limits any statutory legal guarantee that applies to consumers under applicable law.

If a product is faulty, not as described, not fit for purpose, or does not conform to the sales contract, you may have legal remedies under applicable consumer law, which may include repair, replacement, price reduction, cancellation, or refund.

Any commercial warranty, service promise, or after-sales support commitment that we offer is additional to your mandatory legal rights unless the law provides otherwise.

The scope, duration, exclusions, and process for any commercial warranty should be interpreted together with our Warranty Policy, applicable product page, after-sales documentation, and any instructions provided with the product.

8. Customer Accounts

Some website features may require you to create or use a customer account.

If you create an account, you are responsible for:

• keeping your login credentials confidential;
• restricting unauthorized access to your account;
• ensuring that your account information remains accurate and up to date;
• promptly notifying us if you suspect unauthorized access or misuse.

We may suspend or disable accounts that are used unlawfully, fraudulently, abusively, or in violation of these Terms.

9. Acceptable Use Restrictions

You must not:

• use the website for unlawful, fraudulent, misleading, or abusive purposes;
• impersonate another person or submit false identity, payment, or order information;
• interfere with website security, stability, or performance;
• scrape, crawl, copy, or exploit website content or data using automated means without authorization;
• transmit malware, harmful code, or disruptive material;
• infringe our intellectual property rights or the rights of third parties;
• use the website to harass, defame, threaten, or violate the rights of others;
• attempt to bypass technical restrictions, rate limits, checkout protections, payment checks, or consent mechanisms.

We may investigate suspected misuse and take appropriate action, including suspension, order cancellation, blocking of access, or referral to relevant authorities where legally justified.

10. Reviews, Submissions, and Communications

If you submit reviews, feedback, suggestions, survey responses, warranty materials, photos, videos, troubleshooting information, or other content to us, you confirm that you have the right to provide that content.

You remain responsible for your submissions. You must not send unlawful, infringing, defamatory, misleading, obscene, harmful, or fraudulent material.

To the extent necessary for operating our business, providing support, publishing reviews, improving products, responding to your request, or documenting product issues, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, store, and process that content.

This does not transfer ownership of your personal data, which remains governed by our Privacy Policy.

11. Intellectual Property

The website and its contents, including text, layout, product copy, graphics, logos, icons, videos, images, software elements, product presentation, page design, and brand elements, are owned by VONKO, our affiliates, licensors, or content suppliers and are protected by applicable intellectual property laws.

Except as expressly permitted by law or by our prior written consent, you may not copy, distribute, reproduce, modify, republish, transmit, display, create derivative works from, or commercially exploit any part of the website.

All trademarks, service marks, trade dress, and brand elements displayed on the website remain the property of their respective owners.

12. Third-party Services and Links

The website may contain links to third-party websites, embedded tools, payment services, logistics services, review tools, analytics tools, social media features, or other third-party services.

We do not control third-party services and are not responsible for their content, policies, availability, security, or practices.

Your interactions with third-party services are governed by their own terms and privacy notices.

13. Privacy and Cookies

Our collection and processing of personal data are governed by our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

By using the website, you acknowledge that certain data processing may be necessary for website operation, order handling, fraud prevention, customer service, localization, analytics where enabled, and legal compliance, subject always to applicable privacy law and your available privacy choices.

14. Product Availability, Compatibility, and Technical Information

We aim to present accurate information about product compatibility, usage environments, specifications, maintenance, accessories, replacement parts, and care requirements.

However, product suitability may depend on your specific home environment, room layout, floor type, carpet type, obstacles, pet hair volume, dust level, Wi-Fi conditions, firmware version, accessories, maintenance habits, and usage pattern.

You are responsible for reviewing product requirements, product information, compatibility notes, safety instructions, and care guidance before purchase and use.

Where a product includes software, firmware, app connectivity, mapping, scheduling, or connected features, you should also follow the applicable manuals, safety notices, app instructions, firmware update guidance, and support instructions.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its general informational content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or compatible with every browser, device, or network environment.

Product-specific warranty rights, statutory consumer rights, and mandatory legal guarantees remain subject to applicable law and the relevant product, warranty, and consumer protection rules.

Nothing in these Terms excludes any warranty, guarantee, representation, or remedy that cannot lawfully be excluded or limited under applicable consumer law.

16. Limitation of Liability

To the maximum extent permitted by law, VONKO shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, website downtime, third-party service interruptions, or misuse of products.

Where liability cannot be excluded but may be limited, our liability shall be limited to the minimum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, death or personal injury caused by negligence where such limitation is prohibited, or any other liability that cannot be excluded under applicable law.

17. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless VONKO, its affiliates, service providers, officers, employees, and agents from claims, liabilities, losses, damages, and expenses arising from:

• your misuse of the website;
• your breach of these Terms;
• your violation of applicable law;
• your infringement of any third-party rights;
• your submissions, reviews, or other content you provide to us.

18. Suspension and Termination

We may suspend, restrict, or terminate your access to the website or related services if we reasonably believe that:

• you have violated these Terms;
• your use creates security, legal, operational, or fraud risk;
• suspension is necessary to protect the website, our business, other customers, or third parties;
• we are required to do so by law or competent authority.

Termination or suspension does not affect rights and obligations that accrued before the effective date of termination.

19. Governing Law and Mandatory Consumer Rights

These Terms are governed by the law specified at checkout, in the applicable sales documentation, or, where no different mandatory rule applies, the law determined under applicable conflict-of-law rules.

If you are a consumer, you continue to benefit from any mandatory protections granted by the law of your country of habitual residence.

Nothing in these Terms is intended to remove or reduce mandatory consumer rights, including any non-excludable rights relating to unfair contract terms, withdrawal, legal guarantees, remedies, product safety, or statutory consumer protections.

Any dispute shall be handled by the courts or dispute resolution bodies having jurisdiction under applicable law, unless a different lawful forum is mandatory or expressly agreed in a manner permitted by law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, business operations, legal requirements, product offering, service model, or compliance process.

The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

21. Contact Us

For questions about these Terms, orders, after-sales service, warranty support, returns, refunds, cancellations, or legal notices, please contact:

VONKO Customer Support
Email: service@vonkolife.com
Contact page: Contact Us