Cookie Policy
Last updated: May 10, 2026
At VONKO, we design intelligent home cleaning products that simplify everyday floor care, including robot vacuum cleaners, robot vacuum and mop products, auto-empty cleaning systems, accessories, spare parts, and related product support services.
This Cookie Policy explains how cookies and similar technologies may be used when you visit our website, browse our products, use our online store, contact us, manage privacy preferences, or otherwise interact with our online services.
This Cookie Policy should be read together with our Privacy Policy, Terms of Service, About VONKO, and Contact Us pages.
1. What Are Cookies?
Cookies are small text files that a website stores on your computer, smartphone, tablet, or other device when you visit the site.
Cookies help websites work properly, remember your preferences, support cart and checkout functions, improve website performance, protect user sessions, and, where enabled, support analytics, advertising, or social media features.
We may also use similar technologies, such as pixels, tags, scripts, local storage objects, SDKs, or comparable identifiers. In this Cookie Policy, we refer to these technologies together as “cookies” unless a different distinction is needed.
2. Why We Use Cookies
We may use cookies and similar technologies for the following purposes:
- to operate the website and essential storefront functions;
- to keep the shopping cart, checkout, language, market, security, and session features working properly;
- to remember your preferences, such as language, region, privacy choices, or storefront settings;
- to support customer privacy controls and consent choices;
- to understand how visitors use our website so we can improve performance, navigation, content clarity, and product presentation;
- to measure the effectiveness of campaigns, where such tools are enabled;
- to support social media sharing, advertising, or personalization features, where such tools are enabled and legally permitted.
3. Categories of Cookies We May Use
a) Strictly Necessary Cookies
These cookies are required for core website functions. Without them, the website or certain requested services may not work properly.
They may be used, for example, to:
- keep your cart and checkout working;
- maintain secure browsing and fraud prevention controls;
- remember language, market, or storefront settings;
- store your privacy preferences and consent choices;
- support account login, checkout, payment, and order-related functions.
Because the VONKO storefront is powered by Shopify, strictly necessary cookies may be placed by Shopify or by service providers acting on our behalf to support secure storefront operation, customer privacy controls, localization, cart, checkout, payment, and fraud prevention workflows.
b) Functional Cookies
These cookies help the website remember choices you make and provide enhanced but non-essential features.
They may be used, for example, to:
- remember user preferences;
- improve on-site personalization;
- support customer service features;
- support embedded content or optional website features;
- improve navigation and storefront usability.
If you disable these cookies, certain website features may not function as smoothly.
c) Analytics or Performance Cookies
These cookies help us understand how visitors use the website, which pages are viewed, how visitors navigate, and whether errors occur.
This information helps us improve technical performance, content structure, product pages, website usability, and customer experience.
Where possible, analytics should be configured in a privacy-conscious way. In some jurisdictions, certain audience measurement cookies may be exempt from consent only under specific conditions. Otherwise, analytics cookies should be used only after consent where required by law.
d) Advertising, Targeting, or Social Media Cookies
These cookies may be used to measure campaign performance, support marketing activities, improve relevance, or enable integrations with advertising and social media platforms.
They may be set by us or by third-party partners whose tools are enabled on the website. If these cookies are active, the relevant provider may recognize your browser or device across websites or sessions, subject to its own policies.
Where consent is required, these cookies should not be placed until you have accepted them.
4. Cookies and Providers Relevant to a Shopify-based Store
VONKO operates on Shopify. As a result, some cookies may be set by Shopify to support essential storefront functions, customer privacy settings, localization, security, cart management, checkout, payment, and related ecommerce processes.
Depending on how the store is configured, additional cookies may also be set by analytics, consent management, marketing, customer service, review, payment, logistics, or embedded content providers.
These providers, tools, and cookies may change over time as Shopify settings, apps, themes, integrations, and site functionality change.
For the most current information about optional cookies, providers, categories, and purposes, please review the cookie banner, cookie preference center, privacy preference tool, or equivalent settings layer available on the storefront.
5. Legal Basis and Consent
If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar privacy or cookie rules, the use of non-essential cookies is generally based on your consent where required by applicable law.
Strictly necessary cookies may be used without consent where they are genuinely required for a service you requested or for essential technical operation of the website.
Optional cookies, such as many analytics, advertising, social media, or personalization cookies, should only be used after you make a valid choice where consent is required.
You may be able to accept, reject, or adjust optional cookie categories through the available cookie banner, privacy preference center, browser controls, or similar tools.
6. How You Can Manage Cookies
You can manage cookies in several ways.
Cookie Banner or Preference Center
If our storefront displays a cookie banner, privacy preference tool, or cookie settings panel, you can use it to accept, reject, or adjust optional cookie categories where available.
Browser Controls
Most browsers allow you to delete cookies, block cookies, or control cookie behavior for specific websites. Browser settings may vary depending on the browser and device you use.
Device Settings
On mobile devices, certain tracking permissions may also be controlled through system settings.
Please note that disabling strictly necessary cookies may affect core functions of the website, including cart, login, localization, privacy preference storage, checkout, payment, or order-related behavior.
7. Third-party Cookies and External Services
Some cookies may be set by third parties when we use external services, such as analytics tools, embedded media, social media widgets, advertising services, customer service tools, payment providers, logistics tools, review tools, or app integrations.
Those third parties may process information under their own privacy notices, cookie policies, terms, and service rules.
We encourage you to review their policies where relevant.
Where external services involve international data transfers, those transfers should also be assessed under the applicable privacy framework described in our Privacy Policy.
8. Cookie Duration
Cookies may remain on your device for different periods depending on their function.
Session Cookies
Session cookies are usually deleted when you close your browser.
Persistent Cookies
Persistent cookies remain for a longer period or until deleted manually, depending on the cookie type, provider, purpose, and configuration.
The specific lifetime of a cookie can vary depending on the provider, purpose, and site configuration. Where available, more detailed duration information may be shown in the cookie preference center, consent tool, browser settings, or relevant third-party provider information.
9. Your Privacy Choices
Depending on your location and the tools available on our website, you may have choices regarding optional cookies, analytics tools, advertising cookies, or similar tracking technologies.
You may also have rights under applicable privacy laws, such as the right to access, correct, delete, object to, restrict, or request information about certain personal data processing activities.
For more information about personal data handling and privacy rights, please review our Privacy Policy.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the law, our technology stack, Shopify settings, store configuration, apps, analytics tools, advertising tools, consent settings, or the services we use.
When we make material changes, we will update the “Last updated” date on this page and, where appropriate, provide additional notice through the website.
11. Contact Us
If you have questions about this Cookie Policy, our use of cookies, privacy choices, or data protection practices, please contact:
VONKO Privacy Team
HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED
Email: service@vonkolife.com
Contact page: Contact Us