Privacy policy

Last updated: May 10, 2026

At VONKO, we build intelligent home cleaning products designed to reduce everyday effort, including robot vacuum cleaners, robot vacuum and mop products, auto-empty cleaning systems, accessories, and related support services. We apply the same principle to privacy: clear information, proportionate data use, and practical user control.

This Privacy Policy explains how HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED (“VONKO”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you visit our website, browse our products, place an order, contact our team, request support, subscribe to marketing communications, or otherwise interact with our services.

For company and contact information, please also see our About Vonko page and Contact Us page.

1. Who Controls Your Personal Data

The controller for the processing described in this Privacy Policy is:

HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED
FLAT 2401-16 WING SHING IND BLDG, 26 NG FONG STREET, SAN PO KONG, HONG KONG

Privacy contact: service@vonkolife.com

If you contact our customer service team, support mailbox, warranty team, or business enquiry channel, we may also process your request through the relevant operational email channel.

2. Scope of This Privacy Policy

This Privacy Policy applies to the VONKO website and to personal data we process in connection with:

  • browsing our website and product pages;
  • placing orders and arranging payment, shipping, delivery, returns, refunds, exchanges, or cancellations;
  • contacting us for customer support, warranty support, after-sales service, or product questions;
  • contacting us for business, PR, KOL, wholesale, media, or partnership enquiries;
  • subscribing to newsletters, promotions, product updates, or marketing communications;
  • participating in surveys, reviews, feedback requests, or similar communications;
  • using troubleshooting, after-sales, firmware support, or connected product support workflows where such features are offered for a VONKO product.

This Privacy Policy does not govern third-party websites, marketplaces, payment environments, logistics providers, social media platforms, app stores, or other third-party services that operate under their own privacy notices.

3. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data.

a) Information You Provide Directly

This may include:

  • name;
  • email address;
  • phone number;
  • delivery address;
  • billing address;
  • company name, where relevant;
  • order details;
  • invoices and transaction records;
  • customer service correspondence;
  • support, warranty, return, exchange, refund, or repair information;
  • business enquiry information;
  • any content you submit through forms, emails, messages, surveys, reviews, or customer service communications.

b) Information Collected Automatically

When you use our website, we or our service providers may collect:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • language settings;
  • pages viewed;
  • referring URL;
  • approximate geolocation derived from IP address;
  • timestamps;
  • cookie identifiers and similar online identifiers;
  • session information;
  • security, anti-fraud, and error logs.

c) Product and Service-related Information

If you request product support, warranty service, return assistance, or troubleshooting help, we may process:

  • product model;
  • product serial number or identifying information, where applicable;
  • purchase channel;
  • order history;
  • troubleshooting records;
  • diagnostic information you voluntarily provide;
  • photos or videos you send to show a product issue;
  • warranty, replacement, return, refund, or repair status.

We ask that you do not send unnecessary sensitive personal data through open support channels.

4. Why We Use Personal Data

We may use personal data for the following purposes.

a) To Provide Our Products and Services

We use personal data to operate the website, process orders, confirm payments, arrange delivery, provide invoices, manage customer records, provide customer support, handle returns, process refunds, manage warranty requests, and deliver after-sales service.

b) To Communicate With You

We use contact information to answer enquiries, send order updates, provide shipping notifications, respond to support requests, communicate warranty or return instructions, and send important service-related notices.

c) To Improve Website Performance and Customer Experience

We may analyze website usage, product interest, customer service patterns, technical issues, and customer feedback to improve our website, product information, checkout process, support experience, and after-sales workflows.

d) To Protect Our Business and Users

We may use personal data for fraud prevention, cybersecurity monitoring, abuse prevention, payment risk review, legal compliance, product safety, dispute handling, and the protection of our rights, customers, website, and business operations.

e) To Send Marketing Communications

Where permitted by law, we may send newsletters, product updates, launch notices, promotions, cleaning tips, or similar marketing communications.

Where consent is required, we will rely on consent. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

5. Legal Bases for Processing

For users in the European Economic Area, the United Kingdom, Switzerland, and similar jurisdictions, we generally rely on one or more of the following legal bases:

  • performance of a contract, including order processing, payment, delivery, returns, refunds, warranty handling, and customer support;
  • legal obligation, including tax, accounting, product safety, compliance, sanctions screening, and lawful disclosure requirements;
  • legitimate interests, including website security, fraud prevention, operational administration, customer service improvement, limited business analytics, and protection of legal rights;
  • consent, including marketing emails, optional cookies, or comparable activities where consent is required.

Where we rely on legitimate interests, we assess that our interests do not override your fundamental rights and freedoms.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep the website functioning, remember basic preferences, support checkout, measure performance, protect sessions, prevent fraud, and, where enabled, support analytics or marketing.

Some cookies are strictly necessary for the website to work. Others are optional and should only be used where the law allows and, where required, after you give consent through our cookie banner, privacy controls, browser settings, or other available tools.

For more information, please review our Cookie Policy.

7. How We Share Personal Data

We do not sell personal data.

We may share personal data where reasonably necessary with:

  • ecommerce infrastructure and store management providers;
  • payment processors and fraud prevention providers;
  • warehousing, fulfillment, shipping, and logistics partners;
  • IT hosting, cloud, email, customer service, and security providers;
  • analytics or consent management providers, where enabled;
  • marketing service providers, where permitted by law;
  • professional advisers, auditors, insurers, or regulators;
  • authorities, courts, or law enforcement bodies where disclosure is required by law.

These recipients are expected to process data only for appropriate purposes and under suitable contractual or legal safeguards.

8. International Data Transfers

Because some of our service providers, systems, or operational teams may be located outside your country or region, your personal data may be transferred internationally.

Where personal data is transferred out of the European Economic Area, the United Kingdom, Switzerland, or similar regulated regions, we aim to rely on lawful transfer mechanisms, including adequacy decisions, Standard Contractual Clauses, or other recognized safeguards, as applicable.

9. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • complete transactions and provide after-sales service;
  • maintain business, accounting, and tax records;
  • comply with legal, warranty, dispute resolution, and product support obligations;
  • manage returns, refunds, exchanges, repairs, and warranty requests;
  • preserve evidence for fraud prevention, cybersecurity, chargebacks, legal claims, or dispute handling.

Retention periods vary depending on the type of data and the purpose involved. When data is no longer required, we delete it, anonymize it, or securely isolate it where continued storage is legally required.

10. Your Rights

Subject to applicable law, you may have the right to:

  • access the personal data we hold about you;
  • correct inaccurate or incomplete personal data;
  • request deletion of personal data in certain circumstances;
  • restrict certain processing;
  • object to processing based on legitimate interests or direct marketing;
  • receive portable copies of certain data;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a competent data protection authority.

To exercise your rights, please contact service@vonkolife.com.

We may need to verify your identity before responding to a request.

11. Children’s Privacy

Our website and products are not directed to children. We do not knowingly collect personal data from children where such collection is prohibited by law.

If you believe that a child has provided personal data to us inappropriately, please contact us so that we can review and delete the information where required.

12. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, limited staff access, security monitoring, contractual confidentiality obligations, provider due diligence, and operational safeguards.

However, no online environment can be guaranteed to be completely secure.

13. Third-party Links and Services

Our website may contain links to third-party websites, payment providers, social media services, embedded tools, delivery services, or external platforms.

Their privacy practices are governed by their own privacy notices, not by this Privacy Policy. We encourage you to review those notices before submitting personal data to third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality, service providers, product support processes, or legal requirements.

The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or request renewed consent.

15. Contact Us

For privacy questions, data subject requests, customer support, order support, or complaints, please contact:

VONKO Privacy Team
HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED
Email: service@vonkolife.com
General contact page: Contact Us