Contact Us

If you need help with an order, shipping, returns, refunds, warranty support, product questions, after-sales service, business enquiries, or general customer service, please use the contact form on this page or contact us using the details below.

Customer Support

For order support, shipping questions, return requests, refund questions, warranty matters, product support, after-sales service, damaged parcel reports, missing item issues, or general customer service, please contact:

VONKO Customer Support
Email: service@vonkolife.com

Business, PR, KOL, and Partnership Enquiries

For business enquiries, PR requests, media enquiries, KOL or influencer cooperation, wholesale enquiries, B2B opportunities, brand partnership discussions, or other commercial enquiries, please contact:

VONKO Business Enquiries
Email: contact@vonkolife.com

Privacy and Legal Requests

For privacy questions, data requests, legal notices, or policy-related questions, please contact:

VONKO Customer Support
Email: service@vonkolife.com

You may also review our Privacy Policy, Terms of Service, Shipping Policy, Return & Refund Policy, and Warranty Policy for more information.

Registered Office

HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED
FLAT 2401-16 WING SHING IND BLDG
26 NG FONG STREET
SAN PO KONG
HONG KONG

Website

vonkolife.com

Before Contacting Us

To help us respond efficiently, please include relevant information where available:

  • your order number;
  • the name used for the order;
  • the email address used at checkout;
  • the product name;
  • a short description of your question or issue;
  • tracking information, if your enquiry is related to delivery;
  • photos or videos, if your enquiry is related to product damage, missing items, product defects, or warranty support;
  • screenshots or error messages, if your enquiry is related to website, checkout, app, or product support.

You can also submit your message through the contact form below.

Find Us