Contact information

Last updated: May 10, 2026

HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED operates the official VONKO website at vonkolife.com under the VONKO brand.

This Contact Information page explains how customers, business partners, media contacts, and other visitors may contact VONKO regarding orders, shipping, returns, refunds, warranty matters, product enquiries, privacy requests, business enquiries, or general website support.

1. Brand and Website

Brand: VONKO
Website: vonkolife.com

2. Legal Entity

Company name: HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED

3. Registered Address

Registered address:
FLAT 2401-16 WING SHING IND BLDG
26 NG FONG STREET
SAN PO KONG
HONG KONG

4. Customer Support Email

For order support, shipping questions, return requests, refund questions, warranty matters, product support, after-sales service, or general customer service, please contact:

VONKO Customer Support
Email: service@vonkolife.com

5. Business, PR, KOL, and Partnership Email

For business enquiries, PR requests, media enquiries, KOL or influencer cooperation, wholesale enquiries, B2B opportunities, or brand partnership discussions, please contact:

VONKO Business Enquiries
Email: contact@vonkolife.com

6. Customer Support Scope

You may contact VONKO Customer Support for matters including:

  • order support;
  • shipping and delivery questions;
  • return and refund requests;
  • cancellation requests;
  • warranty and after-sales support;
  • product and compatibility enquiries;
  • robot vacuum setup or usage questions;
  • missing item or damaged parcel reports;
  • privacy and data-related requests;
  • general website support.

7. Contact Page

For website contact requests, you may also use our Contact Us page.

When contacting us, please include enough information for us to identify your request and respond efficiently.

8. Information to Include

To help us process your request efficiently, please include relevant information where available, such as:

  • your order number;
  • the name used for the order;
  • the email address used at checkout;
  • the product name;
  • a brief description of your question or issue;
  • photos or videos, where relevant;
  • tracking information, if your enquiry is related to delivery;
  • screenshots or error messages, if your enquiry is related to website or product support.

9. Business Hours

Customer support availability may vary depending on workload, holidays, regional operating schedules, and the nature of the request.

Unless otherwise stated, support responses are generally handled during normal business operations on working days.

10. Response Times

Response times may vary depending on the nature of your request, the volume of enquiries, and whether additional order verification, technical review, logistics investigation, or after-sales assessment is required.

Requests involving product troubleshooting, warranty review, damaged parcels, missing items, or return inspection may require additional time.

11. Important Notes

Please do not send products back before receiving return or warranty instructions from VONKO.

Returns, refunds, exchanges, damaged-delivery claims, and warranty matters may need to be reviewed under our relevant policies before a final decision can be made.

For policy details, please review our Return & Refund Policy, Shipping Policy, Warranty Policy, and Privacy Policy.

12. Contact Us

HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED
Brand: VONKO
Website: vonkolife.com
Customer Support: service@vonkolife.com
Business Enquiries: contact@vonkolife.com
Contact page: Contact Us