Compliance

Last updated: May 10, 2026

VONKO is committed to operating its official website, product information, customer support, and after-sales processes in a transparent, responsible, and customer-focused manner.

This Compliance page provides general information about the VONKO website, product information, customer rights, safety use, intellectual property, privacy-related references, and support channels.

This page should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and Contact Information.

1. Website Operator

The official VONKO website is operated by:

HONG KONG HEGUANG FUTURE TECHNOLOGY CO., LIMITED
FLAT 2401-16 WING SHING IND BLDG
26 NG FONG STREET
SAN PO KONG
HONG KONG

Brand: VONKO
Website: vonkolife.com

2. Product Information

We aim to present product information, images, specifications, features, availability, package contents, and support information clearly and accurately.

VONKO products may include intelligent home cleaning products such as robot vacuum cleaners, robot vacuum and mop products, auto-empty cleaning systems, charging docks, accessories, spare parts, consumables, and related product bundles.

Product details may vary by:

• product model;
• production batch;
• region;
• package configuration;
• warehouse availability;
• software or firmware version;
• included accessories;
• checkout configuration;
• operational or legal requirements.

Before placing an order, customers should carefully review the relevant product page, checkout information, shipping terms, return terms, warranty terms, safety instructions, and product documentation.

3. Product Use and Safety

VONKO products should be used according to the instructions, safety notices, maintenance guidance, and product documentation provided with the product or made available through our support channels.

Customers should not misuse, modify, disassemble, tamper with, or operate products in unsafe or unintended conditions.

For robot vacuum and home cleaning products, customers should pay attention to factors such as:

• floor type and surface condition;
• obstacles, loose cords, fragile items, and small objects;
• liquids, wet areas, stairs, and drop risks;
• pet hair volume, dust level, and debris type;
• regular cleaning of brushes, filters, mop pads, dust containers, sensors, and dust bags where applicable;
• app setup, Wi-Fi environment, firmware updates, and product maintenance requirements where relevant.

Improper use, poor maintenance, unauthorized repair, or unsafe operating conditions may affect product performance, warranty coverage, and safety.

4. Customer Rights

Nothing on the VONKO website is intended to limit or replace any mandatory consumer rights that may apply under the laws of your country or region.

If you are a consumer in a jurisdiction with mandatory protections, you may have legal rights relating to:

• product conformity;
• faulty goods;
• withdrawal or cancellation rights;
• delivery;
• repair or replacement;
• price reduction;
• refund;
• warranty or statutory guarantee;
• product safety;
• privacy and data protection.

Our commercial policies, including our return process, warranty coverage, shipping information, and after-sales support, are intended to operate in addition to, and not in place of, mandatory legal rights.

5. Shipping, Returns, Refunds, and Warranty

Shipping, return, refund, cancellation, damaged-delivery, and warranty matters are handled according to our relevant policies and applicable law.

Please review the relevant policy pages before submitting a request:

• Shipping Policy
• Return & Refund Policy
• Warranty Policy

Please do not send products back before receiving return or warranty instructions from VONKO. Unauthorized returns may be delayed, rejected, or not processed correctly.

6. Privacy, Cookies, and Data Protection

We process personal data in connection with website operation, order handling, payment processing, customer support, shipping, returns, refunds, warranty requests, fraud prevention, business communications, and legal compliance.

For more information about how we handle personal data, please review our Privacy Policy.

For information about cookies and similar technologies, please review our Cookie Policy.

Depending on your location and the tools available on the website, you may also have privacy choices related to cookies, analytics, advertising, or data sharing.

7. Product Availability and Regional Differences

Product availability, pricing, promotions, shipping options, after-sales support, spare parts, accessories, warranty handling, and service options may vary by destination, warehouse availability, carrier coverage, local requirements, and operational capacity.

A product, service, feature, accessory, promotion, or shipping option shown in one market may not be available in another market.

We may update, modify, suspend, or discontinue products, services, promotions, specifications, bundles, website content, or support options from time to time, subject to applicable law and existing customer rights.

8. Website Content

The information on vonkolife.com is provided for general shopping, product presentation, customer support, policy reference, and after-sales purposes.

We aim to keep website content accurate and useful, but product pages, specifications, images, package contents, prices, promotions, policies, and availability may change from time to time.

Customers should review the most current product page and checkout information before placing an order.

9. Intellectual Property

Unless otherwise stated, website content, product descriptions, images, logos, graphics, design elements, page layouts, videos, text, icons, and other materials are owned by, licensed to, or used with permission by VONKO or its relevant rights holders.

Unauthorized copying, commercial use, republication, scraping, modification, distribution, translation, or reuse of website content is not permitted except where allowed by law or approved in writing.

Third-party trademarks, payment provider names, logistics provider names, platform names, or other third-party references remain the property of their respective owners.

10. Third-party Services

The VONKO website may use or link to third-party services, including payment providers, logistics providers, analytics tools, customer service tools, review tools, social media platforms, embedded content, or other ecommerce service providers.

These third-party services may operate under their own terms, privacy notices, cookie policies, and service rules.

We do not control third-party websites or services and are not responsible for their content, availability, security, policies, or practices.

11. No Legal Advice

The information on this page is provided for general website, product, policy, and compliance reference purposes only.

It is not legal advice and should not be interpreted as a complete statement of all legal requirements that may apply to a particular customer, jurisdiction, product, or transaction.

Where mandatory local laws apply, those laws continue to apply regardless of this Compliance page.

12. Updates to This Page

We may update this Compliance page from time to time to reflect changes in our website, product offering, service model, legal requirements, operational structure, or customer support processes.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

For compliance-related questions, customer support, product enquiries, order support, shipping issues, return or refund questions, warranty matters, privacy questions, or website support, please contact:

VONKO Customer Support
Email: service@vonkolife.com

For business enquiries, PR, media, KOL or influencer cooperation, wholesale enquiries, B2B opportunities, or partnership discussions, please contact:

VONKO Business Enquiries
Email: contact@vonkolife.com

You may also visit our Contact Us page.